This is because the page is set to 'Full Screen'. This means that the header, menu, and login facility are not displayed.

You can resolve this issue by restoring the full screen setting. Alternatively, you can log on using the following link (example): https://sitename.nl/admin.

In the Add contact profile properties under the Contact context, if you have deselected the 'Visible' check box for the Address and Postal address fields, this does not affect InSite.
Unfortunately, this cannot be modified.

This message appears when site management is started.

Solution:

1. Go to: General / Configuration / Blocks / Data (user).
2. Release the data for the Page component.
3. Click on: OK.

On most pages in InSite, actions are listed.

In the case of workflows, you determine which actions are available in the workflow.

Actions in, for example, the properties of organisations, persons, employees, etc. cannot be hidden.

You may be authorised for maintaining the template pages and yet get a message saying you cannot open the page.

This happens in the case of templates you use in both InSite and OutSite for which you have authorised the Everyone and/or Basic groups in the Reader layer.

In OutSite, only authorised users have access to these documents and not the Everyone or Basic groups.

You resolve this by deleting these groups from the reader layer.

To delete readers:

1. Open Profit.
2. Go to: General / In & OutSite / Document template.
3. Open the properties of the template for which the message appeared.
4. Go to the tab: Readers.
5. Select the Everyone and/or Basic group.
6. Click on: Delete.
7. Click on: OK.
8. Go to: the site.
9. Log on and start Site management.
   1. Open the site.
   2. Log on with the username and password.
   3. Click on: OK.
   4. Click on the user name at the top right.

      

   5. Click on: Site management.

       

10.  Click on: Maintain template pages.
11. Open the page you want to modify.

You can log on automatically in InSite with Windows credentials. If you use this, you cannot log off.

Logging on automatically in InSite:

1. Open internet options.
2. Security tab.
3. Local intranet.
4. Add the InSite address to the local intranet zone.
5. Click on: OK.
6. Click on: Custom level.
7. Select 'Automatic logon with current username and password' at the bottom.
8. Exit the browser.
9. Open InSite.

If this does not work, check the settings on the IIS level on the server:

1. Open IIS management.
2. Select the site.
3. Double-click Authentication.
4. Check whether only Windows authentication is on.
5. If it is, click Windows authentication and select providers in the right menu.
6. Ensure that NTLM is at the top and click OK.
7. Click on: Advanced settings.
8. Enable 'Enable verification in kernel mode'.

This message appears because when you install an update the Profit Update Service is stopped automatically.

To start the Profit update service:

1. Go to: Windows.
2. Click on: Start
3. Click on: Run.
4. Enter the following command:services.msc
5. Select the 'Profit Update Service'.
6. Right-click on
7. Click on: Start.

Republish a site:

1. Go to: General / In & OutSite / Site.
2. Open the properties of the site.
3. Go to the tab: Publish.
4. In Web location, select (No location).
5. Click on: OK.
6. Open the properties of the site.
7. Select the URL in Web location.
8. Click on: OK.

   After approximately 30 minutes, the site is available again.

    

A possible cause is that the SSL certificate is corrupted. You can check this as follows:

1. Start Internet Information Services.
2. Select 'Default web site' unless you use a different site.
3. Click on: 'Bindings'.
4. Open the properties of the certificate.
5. If an error message appears when you click OK, the certificate is corrupted.
6. Create a new certificate or import the certificate and link it to the site.

This error message appears because the page you want to publish is a document view page. For pages of this type, the use of a title is mandatory.

To add a title to a document:

1. Open the document.
2. Log on as Site administrator.
3. Click on: Edit (in the Page frame).
4. Click on: Layout in the Display frame.
5. Click on: New in the Page parts frame.
6. Click on: Default component.
7. In Default component, select Title.
8. Click on: Create.

   You now see the Contents box.

9. Click on: Properties.
10. Enter the title.
11. Click on: Modify.
12. Click on: Publish.

Use one of the following solutions, depending on the type of installation.

Solution if Profit and the web server are installed on the same server:

1. Profit Check the Update Service:
   1. Go to: 'Windows Start / Administrative Tools / Services'.
   2. Open the properties of the 'Profit Update Service' service.
   3. Go to the tab: 'Logon'.
   4. Record the ProfitCom account.
2. To check the web server settings in Profit:
   1. Log in to the central log-on environment. The function below is only available in this environment.
   2. Go to: General / In & OutSite / Configuration / Web server.
   3. Open the web server properties.
   4. Go to the tab: Settings.
   5. Record the share for the site's physical files.
   6. Click on: OK.
3. Make sure that the ProfitCom account has rights for the share and NTFS level.
4. To install a virtual path:
   1. Start Windows Explorer and open the following folder:

      ..\Program files (x86)\Profit\AFAS Windows\Kernel\Profit Site Deployment

   2. Start 'Profit Site Deployment.exe'.
   3. Reinstall the virtual path.

Solution if Profit and the web server are installed on separate servers:

1. Profit Check the Update Service:
   1. Go to: 'Windows Start / Administrative Tools / Services'.
   2. Open the properties of the 'Profit Update Service' service.
   3. Go to the tab: 'Logon'.
   4. Record the ProfitCom account.
2. To check the web server settings in Profit:
   1. Log in to the central log-on environment. The function below is only available in this environment.
   2. Go to: General / In & OutSite / Configuration / Web server.
   3. Open the web server properties.
   4. Go to the tab: Settings.
   5. Record the local path for the site's physical files.

   Example:

   Physical location: C:\ProgramData\Afas Software\Webfiles\servernaam.insite.local\insite\

   Locations to be recorded in the settings: C:\ProgramData\Afas Software\Webfiles

    

   1. Click on: OK.
3. Make sure that the ProfitCom account has rights for the 'Webfiles' folder.
4. To install a virtual path:
   1. Start Windows Explorer and open the following folder:
   2. ..\Program files (x86)\Profit\AFAS Windows\Kernel\Profit Site Deployment.
   3. Make a backup of the contents of this folder.
   4. Start 'Profit Site Deployment.exe'.
   5. Reinstall the virtual path.

To add a virtual path in Profit Windows:

1. Log in to the central log-on environment. The function below is only available in this environment.
2. Go to: General / In & OutSite / Configuration / Domain.
3. Open the properties of the domain.
4. Go to the tab: Virtual paths.
5. Click on: New.
6. Enter the path in Virtual Path.
7. Select the authentication method. You can only use Windows authentication if you use this method for Profit as well.
8. Click on: Next.
9. Select the communication type and complete the remaining fields, if necessary.
10. Click on: Next.
11. Click on: Finish.

To use Profit Site Deployment:

1. Start Windows Explorer and open the following folder:

   ..\Program files (x86)\Profit\AFAS Windows\Kernel\Profit Site Deployment

2. Start the 'Profit Site Deployment' tool.
3. Click on the 'Configureer Profit Websites ( In & OutSite)' button.
4. Select 'Default Web Site' (in your case this can be another site).
5. Select the web application
6. Click on: '(her)installeren' (at the right)
7. Complete the fields.
8. Click on: OK.

To use Profit Windows to link a URL in the site properties:

1. Go to: General / In & OutSite / Site.
2. Open the properties of the site.
3. Go to the tab: Publish.
4. Select the URL in Web location.

Wait until the site is fully published.

1. Log in to the central log-on environment. The function below is only available in this environment.
2. Go to: General / In & OutSite / Configuration / Domain.
3. Open the properties of the domain.
4. Go to the tab: Virtual paths.
5. Open the properties of the virtual path.
6. Go to the tab: General.
7. In the Authentication method field, select the correct method.
8. Click on: OK.
9. Restart the site with the Site Deployment Tool:
   • Using the Site Deployment Tool with a local web server
   • Using the Site Deployment Tool with a separate web server

For InSite sites running on AFAS Online, hosting must also be provided by AFAS Online. The only URL you can use for this is https://12345.afasinsite.nl.

You can, however, use a different URL (such as www.mycompany.nl/insite) and have visitors redirected to https://12345.afasinsite.nl. This configuration is not supported by AFAS and the AFAS team does not provide support for it.

If the site or certain pages are not available, you can perform a number of checks.

1. Check in Profit if the site has been updated:
   1. Open the environment linked to the site.
   2. Go to: General / In & OutSite / Site.
   3. Check the status of the site. If the status is Publishing, the site is being republished, for example because a change has been made to the site properties or the authorisation.

      Refresh the view using F5 to update the status.

   If this step does not resolve the problem, continue with the next step.

2. Update virtual paths using 'Profit Site Deployment'.
   1. Start Windows Explorer and open the following folder:

      ..\Program files (x86)\Profit\AFAS Windows\Kernel\Profit Site Deployment

   2. Start 'Profit Site Deployment.exe'.
   3. Select the web application.
   4. Click on: 'Herinstalleren'.
3. To update the site:
   1. Open the Central Login Environment (CLE).
   2. Go to: General / In & OutSite / Configuration / Web server.
   3. Open the web server properties.
   4. Go to the tab: Domain/Virtual path.
   5. Select the site.
   6. Click on: Completely update the site.
4. Check if the SSL certificate of the server on which the Profit Application Service is running, is still valid. The message can also appear if a certificate has expired.

To submit an incident:

If this step does not resolve the problem, submit an incident on the AFAS Customer Portal:.

1. Send along the log files that are in the following folders (based on Windows Server 2008):
   • ..\ProgramData\Afas Software\Logs\Profit Update Service
   • ..:\ProgramData\Afas Software\Logs\Profit Web Sites
2. Send along the log of the site:
   1. Open the environment linked to the site.
   2. Go to: General / In & OutSite / Site.
   3. Open the properties of the site.
   4. Go to the tab: Log.
   5. Export the view.

You can resolve this problem by republishing the site.

1. Go to: General / In & OutSite / Site.
2. Open the properties of the site.
3. Go to the tab: Publish.
4. Select the web location of the site.
5. Click on: OK.

The AFAS Online tab in the properties of an environment includes the 'Vink dit veld aan als het een productieomgeving betreft' field.

This field is not used yet and you do not have to assign a value to this field.

Your users can receive automated e-mail messages from Profit, with the e-mail message containing a hyperlink to a page of an InSite site. This can be done, for example, in the case of alerts: when an alert is generated for a user, he also receives an e-mail message containing a hyperlink to the alert. This increases the chance that users actually read the alerts and respond to them.

In some cases this hyperlink specifies the local address instead of the link to access the InSite page externally. The hyperlink is made up of the specified domain name + the virtual path.

You can change the link as follows:

1. Open Profit.
2. Log on to the Profit Central Login Environment.
3. Go to: General / In & OutSite / Configuration / Domain.
4. Open the properties of the domain.
5. Change the Domain name field.

   Ensure that the domain name you specify is valid (if necessary, consult your system administrator)

6. Click on: OK.

When you have done this, run the Site Deployment tool on the web server again. Depending on your configuration, you can do so using one of the following instructions:

• One application server with a local web server
• Multiple application servers, with a web server on each
• One or more application servers with a separate web server

Once the site is republished, the correct link will be passed on in the generated e-mail message.

This message appears because a path entered in the web server settings does not exist.

Set up web server:

1. Log in to the central log-on environment. The function below is only available in this environment.
2. Go to: General / In & OutSite / Configuration / Web server.
3. Open the web server properties.
4. Go to the tab: Settings.
5. Enter the address.

   Here, if you enter a share name that does not exist, this message appears and you cannot publish the site because the location is unknown and/or unavailable.

6. Click on: OK.

English error message text: System.IO.IOException: The network name cannot be found.

Foutmelding
===========
System.IO.IOException: Kan het netwerkpad niet vinden.

bij System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
bij System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
bij System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
bij Afas.Anta.WebUpdater.WebsiteUpdater.Updater.WriteStreamToFile(Stream inputStream, String destination)
bij Afas.Anta.WebUpdater.WebsiteUpdater.PathUpdater.AddFile(AntaSyncAction action, Stream contentStream)
bij Afas.Anta.WebUpdater.WebsiteUpdater.PathUpdater.SyncAdd(AntaSyncAction action, Stream contentStream)
bij Afas.Anta.WebUpdater.WebsiteUpdater.Updater.Add(AntaSyncAction action)
bij Afas.Anta.WebUpdater.WebsiteUpdater.ProcessAddSyncActions(Updater updater, IEnumerable`1 syncActions)
bij Afas.Anta.WebUpdater.WebsiteUpdater.UpdateSite()
bij Afas.Anta.WebUpdater.WebsiteUpdater.Start()

When configuring the Profit Update Service, the following message may appear:

System.InvalidOperationException: Cannot open Profit Update Service service on computer '.'. ---> System.ComponentModel.Win32Exception: Access is denied

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GetServiceHandle(Int32 desiredAccess)

at System.ServiceProcess.ServiceController.Start(String[] args)

at System.ServiceProcess.ServiceController.Start()

at Afas.Anta.UpdateServiceController.MainForm.StartButtonClick(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Solution:

1. Open the following folder:

   ..\ProgramData\Afas Software\Profit Update Service

   (This is a hidden folder that by default is not shown in Windows Explorer.)

2. Delete the 'Settings.dat' file.
3. Open the folder C:\Program Files (x86)\Profit\AFAS Windows\Kernel\Profit Update Service.
4. Start 'Profit Update Service Controller.exe'.
5. Click on: 'Edit Settings'.

   

6. Deselect the 'Communiceren via Profit Application Services' check box.
7. Select 'Standaard updateservice' in 'Identiteit'.

   

8. Click on: 'Verbinding testen'.
9. Click on: OK.
10. Click on: OK.
11. Click on:Start.
12. Close the screen when the Profit Update Service is configured.
13. The Profit Update Service checks every 3 minutes whether any changes have been made. This data is collected and updated all at once. It can take up to 9 minutes before a change is implemented on your site.

The following message may appear on a Citrix client:

ActiveReports PDF Export DLL: Internal Error. Out of memory or corrupt pages collection.

Cause:

This is related to the drive mappings on the Citrix client. Profit tries to write files to 'C:\temp\test.pdf' on the Citrix server while this should be '\\TSCLIENT\C\temp\test.pdf'.

The report engine that AFAS uses (Active Reports of Data Dynamics) reports that Citrix is not supported and that it does not have a solution for this. For this reason, AFAS cannot solve this problem.

Solution:

Contact your system administrator to see if there is a workaround, for example:

• Use a PDF printer with which you can write to your mapped local drives.
• Use a network share on your local workstation. For this, use a UNC path (\\workstation\tempshare).

You use a self-signed certificate, but this certificate has not been set to Trusted on the PC of the user the message appears for.

Read this blog for information on a solution for the problem.

If the application pool is not running under the correct account, this message appears (in the log). In a server installation this must be COM+ user. In a standalone installation this must be the logged-on Windows user, not the Network Service user.

You can check this as follows:

1. Go to: Start/Run/type inetmgr.
2. Expand the computer name at the highest level.
3. Click on: Application Pools
4. Right-click on the correct application pool and select the advanced settings.
5. Under Process Model and in the ID field you see the username.
6. Click in the field and change the username.

You resolve this as follows:

1. Go to:General / In & OutSite / Site.
2. Open the properties of the site.
3. Go to the tab:Publish.
4. In Web location, select Geen locatie.
5. Click on: OK.
6. Open the properties of the site again.
7. Go to the tab:Publish.
8. Select the web location just deleted.
9. Click on: OK.