Check, retrieve and complete a payment file via a queue

You can view the queue of the current environment. In the queue you see which tasks have been performed and whether they were performed successfully. For each order, you see two batch tasks in the queue:

The Create a bank order task. You only need to check if this task has been completed successfully.
The Process a bank order task. You must complete this task so that the file is retrieved to the correct file location and to print any order letter.
With the task for processing a collection or payment order, the queue prepares the file. You need to retrieve these files from the Queue and complete them yourself. By completing lines from the queue, Profit will transfer the files to the workstation. The collection and payment files are saved to the appropriate location. The file location has been set in the properties of the bank account. If you want, you can change the file location there.

To check, retrieve and complete orders via a queue:

Go to:
- Financial / Debtor / Collection order
- Financial / Debtor / IncassoSet
- Financial / Creditor / Payment order
- Financial / Creditor / Payment order set
- Financial / Debtor / Refund
- Financial / Debtor / Refund set
- Financial / Debtor / Reminder
- Financial / Debtor / Account statement
Click on the action: Queue.
In the view for the queue, you see all orders: all collection orders, payment orders, refund orders, reminder orders, account statements.

You can modify the view of the queue to meet your own requirements. For example, you can add the Administration field if you work with multiple administrations.

You see all tasks with a status. If necessary, use a filter to get a better overview of the desired tasks. In the queue, Process payment order or Process a collection order is listed as the type of the batch task (queue task).
Select the batch task Process payment order or Process a collection order.
Select the Process a bank order from a bank set task type if you are working with a collection or payment set.
Click on the action: Complete to retrieve the collection, payment or refund order file and to transfer it to your workstation. Also click the action Complete to retrieve a reminder order or account statement via the queue.
The collection and payment files are saved to the appropriate location and an order letter can be printed.

Note:

The Complete action must be performed by the same user who has processed the order. An error message is displayed if another user completes the order.

If you are using the bank link with the Rabobank, the refund/payment file and/or collection file is sent to the Rabobank automatically. You then sign (or decline) the file in the internet banking application of the bank.
Click on the action: Error information if the status shows that Profit could not complete the task.
Click on the action: Task information if you want to see the information for the completed task.

Process immediately

If you use the setting Directly process payment order, Directly process collection or Process repayment immediately for the bank account, the queue functionality does not give a direct start to the wizard for the generation of the collection file. The direct start in the queue is suppressed. After the addition of a new order, you will then need to process it with the action Process collection order / Process payment order.

Process again

If you want to generate the collection or payment file once again then you must complete the line with Create a bank order in the queue with the action Complete. After this, a new Process a bank order task is placed in the queue and you can Complete this so that the files are transferred from the server to your workstation.