View ‘APG’ status and alerts

As feedback, ‘APG’ links the status and alerts back to you digitally. In the process, the status of the delivery is automatically updated in Profit.

The advantage is that you have all the information in Profit and you no longer have to log on periodically to the 'APG’ employer self-service portal.

To view alerts:

1. Go to: HR / Payroll / Digital messages / Pension data deliveries.

   You see the current status per pension data delivery.

   The pension data delivery can have the following status:

   • Audited

     No errors found in the pension delivery. You can prepare it and then send it.

   • Checked, errors

     The pension delivery contains errors. The errors can have various causes. In a check, you get to see all the various errors. Once you have resolved the errors, you can check the delivery again.

   • Prepared

     The pension data delivery has been prepared for shipment.

   • Error while sending

     The pension data delivery cannot be sent. You can resend it using the communication service. For this, you do not need to prepare the pension data delivery again.

   • Sent

     The pension data delivery has been sent. You have not yet received a return message that ‘APG’ has received the pension data delivery successfully.

   • Receive

     The pension data delivery has been successfully received by ‘APG’.

   • In handling ‘APG’

     The pension data delivery has been accepted for processing by 'APG'.

   • Technically rejected ‘APG’

     'APG’ cannot process the pension data delivery for technical reasons. View the accompanying 'APG’ alerts.

   • Cannot be processed 'APG’

     ‘APG’ rejected the pension data delivery because of its content. One or more alerts which cannot be processed have occurred.

   • Processed with 'APG’ alerts

     The pension data delivery was successfully received by 'APG', but was processed with alerts.

   • Processed 'APG’

     ‘APG’ successfully processed the pension data delivery. Chronologically, this is the last status that a pension data delivery gets.

   • N.a. (no employees)

     The pension data delivery does not contain employees for the client in question. For this reason, no delivery was made for this period.

2. Open the properties of the pension data delivery with the Technically rejected ‘APG’, Cannot be processed 'APG’ or Processed with 'APG’ alerts status.

   You see the alerts per employee and product. You solve the alerts. By doing so, RAE entries are created; as a consequence, a correction to the pension data delivery is created. The corrections are automatically delivered in the next normal period.