Return
Returns are sold articles that you receive back from your customer (or purchased articles that you send back to the supplier). Articles can be returned, for example, because they are damaged or because you have delivered the wrong articles.
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Description
When sales are returned, you get (physical) articles back from your customers. This has the following consequences:
- Profit creates a stock entry via a correction in the packing slip that has not been finalised or via a manual correction packing slip.
- You can create a credit invoice.
If you have created a credit invoice, you can journalise it. This creates a negative outstanding item. You can pay the refund the amount back to the sales contact via Profit Financieel, or settle it with other outstanding items for that sales contact.
For returned purchases, the opposite applies.