AFAS Klantportal
The Customer portal is a secure area of the AFAS website specifically for your organisation. Here, you can find information that is only accessible to you as a customer.
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Description
The AFAS Customer Portal: is all about you as a customer. You have access to information and to various services, such as the Support Centre and the Update Centre (for downloading Builds, Updates and Patches). Your options depend on your role:
- Employee
- Change your personal details
- View and submit incidents
- Sign up for a course
- Access to the Profit Update Center
From the Profit Update Center you can view release notes, and download Builds, Updates and Patches.
- Administrator
- Change your personal details
- Manage contacts (including assigning authorisation roles)
- Change organisation details
- View invoices
Users without a role can only change their own details and sign up for a course.
Note:
You are responsible for keeping your organisation details up-to-date in the AFAS Customer Portal:. Your administrator can go to the AFAS Customer Portal: to record a change of address or specify a different contact for digital invoices, among other things.
A few times a year AFAS will send you an e-mail message with a request to check your organisation's contact details.
Procedure
- Log onto and out of the customer portal
Use your e-mail address and password to log on to the Customer portal of the AFAS website.
- Personal details
In the Customer portal you can view your own contact details and change them if necessary.
- Customer Portal Administrator
The administrator is a contact with rights to add new contacts, change the details of existing contacts and specify additional administrators.
- Contact persons
The administrator of the AFAS Customer portal can add, edit and delete contacts. The administrator also determines the access rights of contacts.
- Your Organisation
An administrator can view and edit the organisation details in the AFAS Customer portal.
- Consultancy
AFAS consultants will assist you with an optimal deployment of Profit in your organisation. This goes much further than simply implementing the software as such.
- Courses and events
AFAS offers courses to show you the best way to use its products. This includes both 'entry-level' courses and courses for process and application managers.
- Profit Update Center
The Profit Update Center ensures you always have the latest Build, Update and Patch.
- AFAS Support Center
The AFAS Support Center will assist while you are using Profit. Support may be subject to certain conditions.