Add an incident (Customer portal)

You can submit your incident in the AFAS Customer Portal:. Alternatively, you can use an incident for a desire (to change or add a feature). Please include 'desire' in the description.

Note:

Our Support Staff can help you much quicker if you report the incident as thoroughly as possible.

• Describe the steps you completed in Profit before the problem occurred.
• Describe the steps you performed to find out the cause or to resolve the problem.
• Paste the text of any messages into the incident.
• If possible, add screen shots.

Submit an incident:

2. Click on:Support Center.

   

3. Click on: 'Submit incident'.
4. Select the product you wish to submit an incident about.
5. Select the Version/Build/Update.
6. Complete the remaining fields.
7. Click on: Submit incident.