Payment order checklist via SEPA

If invoices from a creditor are not included when adding a payment order, you can check the checklist below:

Check if the BIC code field has been completed for the creditor. You can check this by selecting Financial / Creditor / Creditor / Creditor, Bank account tab / Bank account properties.
Make sure that the payment order settings (such as the Reference date and the creditor selection) are correct.
In the creditor properties, tab Payment, check if a bank account number is linked. This has to be an IBAN number with a BIC code.
In the creditor properties, check if the Currency field is set to Euro.
In the creditor properties, Payment tab, check if the payment method is Payments in basic currency.
This payment method refers to the settings on the Payment tab of the bank account number you are going to use for payment. The payment method that you select here must match the payment method in the payment order. For SEPA payments, select Payments in basic currency. For payments in a foreign currency (for example in dollars), select Payments in foreign currency as the payment method.
In the creditor properties, tab Payment properties, check if the Automatic payment check box is selected.
In the creditor properties, Bank account tab, bank account number properties, check if the country of the bank has been completed correctly. This has to be a country that is participating in SEPA.
In the creditor properties, Outstanding items tab, open the outstanding item properties and check the IBAN number on the General tab. Here at invoice level you can specify a different preferred IBAN number than that specified for the creditor on the Payment tab.
It could be that the IBAN number of the creditor has changed after the outstanding items were already present. In that case, the preferred IBAN number has not yet been copied from the creditor to the outstanding items. It could also be the case that the IBAN number on the Payment tab of the creditor (and the outstanding item) has been blocked.
On the Outstanding items tab of the creditor properties, check if the invoice has a positive (payable) balance.
By definition, credit invoices have a negative balance. You can settle credit invoices with the amounts to be paid by compressing the invoices concerned. The total of the compressed amounts must of course be positive in order for it to be made payable.
In the creditor properties, tab Outstanding items invoice properties, check if the Automatic payment check box is selected.
In the creditor properties, tab Outstanding items invoice properties, check if the invoice is blocked. Blocked for payment should be deselected.
Purchase invoices are automatically blocked if you have set this up in the administration settings. You can also block them manually. If you want to include the payment of the invoice in a payment file, you must first unblock the invoice. You can select the Unblock action if this is allowed.
In the creditor properties, Outstanding items tab, invoice properties, check if the due date of the invoice is earlier than the reference date specified when creating the payment order.
Check if the invoice has been included in a previous, not yet settled, payment order. If a payment order has the status Not processed, the items included in it will not be included in a new payment order.
In the properties of your own bank account number or that of the creditor, check if the BIC code or the IBAN number is correct. If the BIC code is not correct, the following message appears when you create the payment order: The generated XML file contains an error: The element 'xxx' with the value 'yyy' cannot be parsed.
Check for blocked data using General / Configuration / Blocks / Data (user).

If invoice numbers from a creditor are not included in the order information of the payment file and therefore also not on the creditor's bank statement, you can check the checklist below:

On the Payment tab of the creditor properties, check if the Compress check box is deselected.
Select Financial / Management / Administration settings and go to the Payment/Collection tab to check if the Copy entry description check box is deselected for Automatic payment creditors in the administration settings. Note! You have to check this for each administration.
Check if you have completed the Voucher number field when you entered the purchase invoice. If you want the creditor invoice number to be included in the payment, you should not complete the Payment reference field in the entry line of the purchase entry, but the Voucher number field instead. If the Voucher number field is not present in the entry layout, you can change the entry layout and add this field to the Line tab.
If you create a new payment order by selecting Financial / Creditor / Payment order, you must select the value 0 Only invoice number(s) statement or the value 2 State fixed description and invoice number(s) in the Order information field.
After processing the SEPA payment order, an XML file is generated which you can import for the bank. In this XML file, the <Ustrd> line has the invoice number and/or the fixed description. The bank should then copy these to the bank statement. If that does not happen, the problem lies with the bank. The above configuration means that all Profit settings are correct.

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