Credit invoices
A credit note is a negative invoice. You can enter negative numbers on an invoice which means you are adding a credit invoice, or you can credit a complete invoice. You use credit invoices, for example if you have invoiced incorrectly of if a delivery has been returned.
Video
Description
You can credit an invoice that you created previously in full; only the financial settlement is then credited, the stock does not change. If you want stock to be increased (again) as well as a contra-entry to be posted for the corresponding invoice, you add a negative packing slip that you then invoice. You would do this, for example, if articles have been returned.
The Credit invoice field can be found in the header of the sales orders, packing slips and invoices. If this field has the value 'Yes', then it is a credit note. The order fulfilment of a credit invoice is the same as that of a normal invoice.
If you credit an invoice in Profit Order management, Profit can automatically add a reconciliation journal entry in Profit Financieel. This only happens if the complete invoice is still outstanding. Profit adds this journal entry when journalising the credit invoice. To use this functionality you must specify a journal in Financial / Management / Administration settings in the Other entries tab, in the Invoice reconciliation journal field. Profit places the reconciliation journal entries in this journal.
The same data cannot always be included on a credit invoice as on the original invoice. The credit invoice must contain the same (old) barcodes as were in the original invoice. In the new invoice the barcodes are determined again based on the master data. If there was an incorrect EAN code in the original invoice, then it will also appear on the credit invoice so the error is 'credited' and the new invoice will have the correct barcodes.
When the orders/packing slips are collected, the credit notes are not collected.
By default, you can only e-mail one credit invoice at a time using the E-mail action. That is because a credit invoice usually is an exception. If you still want to e-mail multiple credit invoices, you can use the Output wizard if that is allowed based on the module settings. See also Allow e-mailing of credit invoices using the Output wizard.
Preparation
Procedure
- Credit an invoice without a stock entry
You can credit the financial completion of the invoice. This will not cause underlying processes to be undone (such as stock, course or subscription).
- Credit an invoice with a stock entry
Sales that are returned, can be processed by adding a packing slip that contains negative numbers.
- Re-invoice a credited invoice (Bakeries)