Path/File access error

This message occurs when creating:

• An auditfile
• a collection order
• a payment order

Cause

There are several possible causes:

• You will receive this message if Citrix Workspace does not have write access to the files on your computer.
• You will receive this message if you cannot access from Profit the folder or file location to which the file is being written.

Solution

Several solutions are possible:

• Grant Citrix the correct permissions via the following steps:
  1. Go to the Connection Center. To do this, open the hidden icons in your taskbar and right-click on Citrix Workspace / Connection Center.
  2. Click on Preferences.
  3. Check the Read and write option here and click OK (see image).
     
     
• Another solution is to create a new audit file / collection order / payment order and save the file in a different location.