Make a response mandatory in an action of a workflow

You can specify that a user must add a response to an action in the workflow.

Example:

If the user rejects a task or lets a workflow expire, you want to save the reason for the rejection or expiration to ensure proper registration. You can accomplish this by making a response mandatory.

To make a response mandatory:

1. Go to: CRM / Dossier / Configuration / Dossier item type.
2. Open the properties of the dossier item type..
3. Go to the tab: Workflows.
4. Open the properties of the workflow..
5. Select the action.
6. Specify whether you want to make a response mandatory in InSite and/or OutSite.
7. Click on: Save.
8. Click on: Publish.