As a system administrator, you ensure that your users install Citrix Workspace or have it installed It is important that you meet the system requirements.

Citrix is givin all its products new names. The component of Citric Receiver are added to the Citrix Worspace App together with other product components so that customers who use multiple Citrix products can do everything from one application. It is not yet clear what the positioning of Citrix Receiver will be in future. We will update this information when more is known.

If you have a specific reason for using the Workspace App, you may use it. We can only offer restricted support because it is a new product that has not been tested much.
We currently recommend using the last Citrix LTSR version of Citrix Receiver instead of the Citrix Workspace App. For more information, please consult "Which version of Citrix Receiver do I need?"

Ensure that you have installed Citrix Receiver 4.9.4 or higher or Citrix Workspace. Is it still an issue then? Then your installation of Citrix Receiver may be corrupted. Citrix has described a number of possible solutions. These options can be implemented (by your system administrator) on the computer or server on which you work.

Change the setting from the attachment before you click the Profit button on the site.

1. Download and install at least Citrix Receiver 4.10.
2. Click the Citrix Receiver icon using the right-mouse button and click Advanced preferences.

   

3. Click DPI Settings.
4. Select Yes and click Save.

This may be because of exchanging the number of displays.

Solution:

First, press Shift+F2 to see if you can resolve it with this.

If this does not work, complete the following steps:

• Open Citrix
• Open Connection Centre
• Select the yellow folder on the screen (under Active)
• Click Full Screen
• Click on the white bar at the top and keep it pressed and move it to the left or right until Profit is displayed

Another reason can be the set size of the text and that the applications are in the Windows Screen Settings. If this is set to larger than 100%, you can use the Extra High DPI setting as from Citrix Receiver 4.10.

1. Download and install at least Citrix Receiver 4.10.
2. Click the Citrix Receiver icon using the right-mouse button and click Advanced preferences.

   

3. Click DPI Settings and use the choice below.

4. Click Save
5. Exit the Advanced Preferences Menu

(If the black screen is still open:)

1. Click Citrix Receiver using the right mouse button.
2. Click Connection Centre.
3. Select the yellow folder on the screen (under Active)
4. Click Log off
5. Click Yes
6. Reopen Profit

The Add Account window may be displayed when you start Citrix Receiver, but you do not need to create an account. You can ensure that this window is suppressed immediately when Citrix Receiver is rolled out.

See How to Suppress the Add Account Window in Citrix Receiver for Windows

The ‘Game Bar’ pop-up may be displayed in relation to Windows 10. Below you can see the possible messages. The second message will be displayed if the app has not been installed.

Windows 10 has a gaming mode where recordings can be made of a game. Certain versions of Windows 10 see Citrix as a game erroneously.

Citrix recommends installing the latest Windows updates to resolve this situation. See Win + G Pop Up Citrix Receiver Launching Apps/Desktops.

If this does not resolve the situation, you can completely deactivate the Game Bar. The Game Bar can then not be used in games either.

Via the Windows settings:

1. Go to the Windows start menu.
2. Select Settings.
3. Go to Gaming.
4. Deactivate the sliding button at the bottom under the Gamebalk / Game bar component under the option about recording game clips.

Via the register (useful for system administrators):

1. Open your Registry Editor (Run > regedit).
2. Go to HKEY_CURRENT_USER\System\GameConfigStore.
3. Change GameDVR_Enabled into 0.
4. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\.
5. Create the GameDVR key.
6. Create a 32bit DWORD with the name AllowGameDVR and set it to 0.
7. Restart your computer.

Also see:

• http://www.sagelike.com/2017/03/windows-10-win-g-pop-up-citrix-receiver.html

Install Citrix Receiver op the terminal server and ensure that it can be started from the browser(s) that are present. You can find more information about this on the Citrix site:

• https://docs.citrix.com/en-us/receiver/windows/current-release/install.html (on the left you will find a list with installation options)
• Https://www.citrix.com/downloads/citrix-receiver/windows-ltsr/ (click the last version and read at the bottom of the page the text at the 'Downloads for admins (Deployment tools)' label))

Yes, Citrix offers a number of installation scripts for this: Https://www.citrix.com/downloads/citrix-receiver/windows-ltsr/ (click the last version and read at the bottom of the page the text at the 'Downloads for admins (Deployment tools)' label))

If you only use Citrix Receiver for AFAS Online, you can use the command line below to install Citrix Receiver. Only the components required for AFAS Online will be installed in relation to this command line.

CitrixReceiverWeb.exe /silent ADDLOCAL="ReceiverInside,ICA_Client,WebHelper,AM,USB,DesktopViewer,Flash,vd3d"

Note:

Rename the CitrixReceiver.exe installation file to CitrixReceiverWeb.exe. You can prevent the ‘Add Account’ pop-ups of Citrix with this; see https://support.citrix.com/article/CTX135438.

Yes. Citrix offers ADMX/ADML templates for Group Policy Editor for the administrator: Https://www.citrix.com/downloads/citrix-receiver/windows-ltsr/ (click the last version and read at the bottom of the page the text at the 'Downloads for admins (Deployment tools)' label)).

You may possibly record another setting specifically for Citrix to make your drive letters available within the Citrix session on AFAS Online.

1. You may possibly have to enable the ‘NativeDrive’Mapping’ option in the register to ensure that your own disks become available for the AFAS Online (Citrix) session within your own Citrix. The printers will then also become available.

   See https://support.citrix.com/article/CTX127872.

2. Next, you can select which drive letters (made visible by ‘NativeDriveMapping’) must not be accessible in the register through the 'DisableDrives'.

   See https://support.citrix.com/article/CTX135999

3. If, after following the steps above, it does not work, check the following Citrix Group Policy.
   1. Open the Citrix Drive Policy.

      

   2. Check the settings.

      

The following must be whitelisted as ‘authorised files’ specifically for RES Workspace:

• C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
• C:\Program Files (x86)\Citrix\ICA Client\webhelper.exe (with the browser(s) available on the server as the authorised process: chrome.exe/firefox.exe/iexplore.exe)
• C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe

  This may also be the following location in relation to an older version of the Citrix Receiver installation: C:\Program Files (x86)\Citrix\Online Plugin\