Change the bank account number of an existing debtor with an existing mandate

You can change the bank account number of an existing debtor from whom you are already collecting on a recurring basis by adding a new bank account number to the debtor (instead of changing the current bank account of the debtor). This is the only way to ensure that the collection order is delivered to the bank correctly. Once the invoice to be collected is included in the collection order, this transaction gets the delivery code FRST and the data of the old and new bank account numbers are included in the SEPA file (XML file).

You must record a separate mandate for this new bank account. If no mandate is present for the bank account, this debtor is not included in a new collection order.

To add a bank account number to an existing debtor with an existing continuous mandate:

1. Go to: Financial / Debtor / Debtor.
2. Open the properties of the debtor.
3. Go to the tab:Bank account.
4. Click on: New.
5. Perform the procedure described in Add a bank account number to a debtor.

   You can add multiple bank account numbers to a debtor/sales contact. One bank account number always is set as the preferred account.

   You can also import a bank account by selecting Sales contact/organisation or using the UpdateConnector (KnSalesRelationOrg/KnSalesRelationPer).

   To add a bank account number:

   In this example you add to Drukkerij Printo.

   1. Go to: Financial / Debtor / Debtor.

   1. Go to:
      • Financial / Debtor / Debtor
      • Order Management / Sales / Sales contact
      • CRM /Organisation/person / Sales contact
      • Subscriptions / Subscription / Sales contact
      • Projects / Project / Sales contact
   2. Open the sales contact/debtor.
   3. Go to the tab: Bank account.
   4. Click on: New.
   5. In  Country of bank, select the country of the bank.

      If the country is in the SEPA area, the IBAN check check box is selected and mandatory.

      Profit checks the IBAN number based on a default check of the validity of IBAN numbers and checks if the first two letters are identical to the country code you enter in Country of bank. You can check the IBAN number and the BIC code using several websites (including www.ibanbicservice.nl, www.tuxx.nl and www.ibannl.org/uitleg-over-iban which provides a detailed explanation of the IBAN number check).

   6. Deselect the IBAN check check box if the bank account number is not an IBAN account number.

      You can only deselect the check box if Country of bank is a country outside the SEPA area.

   7. Enter the account number in IBAN number if the bank account number is an IBAN account number.
   8. Enter the account number in Bank account if the bank account number is not an IBAN account number.

      For a Dutch IBAN number, Profit automatically enters the BIC code and for all countries it enters the code of the bank in Bank type.

   9. In BIC code, enter the Bank Identifier Code if it has not been entered automatically. This field is mandatory for an IBAN number.

      Profit automatically enters the BIC code for a Dutch bank.

      If you want to collect from the debtor automatically using a collection order in Profit, you must enter the BIC code (Bank Identifier Code). Otherwise, the outstanding items of this debtor are not included in the order.

      All banks in Europe (except Russia, Belarus, Ukraine, and Moldova) use the IBAN system. This European system has even been adopted in Israel, Tunisia, Mauritius, Turkey, Saudi Arabia and Lebanon.

   10. Enter the Deviating name and Deviating city if the name/city of the bank account number does not match the name/city of the debtor. Profit takes this into account for automatic collection orders.
   11. Click on: Next.
   12. If necessary, enter the bank information for foreign payments.
   13. Click on Next several times and then click on Finish to complete the wizard.
   14. Go to the tab: Payment.
   15. In Bank account number select the correct preferred account.

       The bank account number for any outstanding invoices of this debtor is changed to this new preferred account. This change does not apply to invoices on which a deviating bank account has been entered or to invoices that have already been paid or collected. Click here for more information on automatic collection from debtors.

   16. Click on: OK.
6. Block the other bank account number of the debtor if it is no longer allowed to use it.
7. Go to the tab: Payment.
8. Selectthe correct bank account number for collecting amounts in Bank account.
9. Check if the Automatically collect check box is selected and the One-off direct debit mandate required check box is deselected.
10. Go to the tab:Collection mandate.
11. Click on: New.
12. Add a new debit mandate for this bank account.
13. Click on: OK.

    Send the mandate form to this debtor by e-mailing or printing it. When the debtor returns it, you record the debit mandate date in the properties of the debit mandate. The collection order does not include invoices from this debtor as long as the Debit mandate date has not been entered.

14. After this, check if the status of the old mandate is Expired (or change it to that status).